Emergency advice

Having an emergency in your home can be one of the worst experiences. Read through our quick & easy guides to help you out in these circumstances.

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The first thing to do is turn off your gas supply and open all windows and doors. You must also call the National Gas Emergency Service on 0800 111 999. Other tips to stay safe in the event of a gas leak can be found on this page.
Turn off your water supply and give our 24-hour emergency team a call on 0333 2343 247 to arrange a call out. Our Premium Plan includes elements of internal plumbing, but we will discuss any additional charges with you over the phone.
If you have a boiler cover plan with us, no matter which one, you can rest assured that we will not charge anything extra for call outs, and we offer unlimited call outs on all our plans too.
We have over 1,000 engineers who are stationed all over the UK. We will dispatch our closest on-call engineer to your home and aim to be with you within 90 minutes (Time subject to fluctuate depending on how busy we are at the time).

Need boiler advice? We're at hand to help!

For more boiler advice

0333 2343 247

Our customer reviews

D. Savage

Trustpilot

We needed a repair in January at one of the coldest parts of the year. An appointment was arranged and sorted quickly and efficiently. Engineer arrived within the time specified and expertly diagnosed and repaired the fault. The boiler has been operating perfectly since.

Bob

Trustpilot

Excellent service. They phoned to arrange service appointment which was organised within a couple is days. Engineer arrived a little earlier than expected but that was fine. On servicing the boiler one of the electrodes broke. He managed to source another and returned within the hour to fix it. Everything left tidy and clean. Could not fault the service.

Maurice Ling

Trustpilot

The engineer who called to repair my boiler was excellent, he told me exactly what he was doing and showed me the faulty parts, he made sure that the boiler was working correctly and explained about the settings on the boiler, he left everywhere clean and tidy when he left. A good engineer and a good job

Arthur

Reviews.io

Boiler breakdown complete in 3 hours! Was only low pressure in the end but I am impressed with the level of service! All costs included in the contract!

Mrs Stonehouse

Trustpilot

Martin, who dealt with me, was extremely pleasant and helpful. He organised the purchasing of a new boiler. Within the week I had confirmation of the cancellation of my Direct Debit which I expected to have to do myself. Thank you to The Boiler Company for excellent service.

Sergei B

Reviews.io

This company operates differently to others and uses their discretion to genuinely help their customers rather than deny claims. Impressive in this money-grabbing era!

Anonymous

Reviews.io

Been with the boiler company for 1 year & so far so good. I was contacted for the yearly service which was conducted very well from a local engineer. Haven’t had an emergency breakdown as of yet

D. Savage

Trustpilot

We needed a repair in January at one of the coldest parts of the year. An appointment was arranged and sorted quickly and efficiently. Engineer arrived within the time specified and expertly diagnosed and repaired the fault. The boiler has been operating perfectly since.

Bob

Trustpilot

Excellent service. They phoned to arrange service appointment which was organised within a couple is days. Engineer arrived a little earlier than expected but that was fine. On servicing the boiler one of the electrodes broke. He managed to source another and returned within the hour to fix it. Everything left tidy and clean. Could not fault the service.

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