Emergency advice

Having an emergency in your home can be one of the worst experiences. Read through our quick & easy guides to help you out in these circumstances.

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The first thing to do is turn off your gas supply and open all windows and doors. You must also call the National Gas Emergency Service on 0800 111 999. Other tips to stay safe in the event of a gas leak can be found on this page.
Turn off your water supply and give our 24-hour emergency team a call on 0333 2343 247 to arrange a call out. Our Premium Plan includes elements of internal plumbing, but we will discuss any additional charges with you over the phone.
If you have a boiler cover plan with us, no matter which one, you can rest assured that we will not charge anything extra for call outs, and we offer unlimited call outs on all our plans too.
We have over 1,000 engineers who are stationed all over the UK. We will dispatch our closest on-call engineer to your home and aim to be with you within 90 minutes (Time subject to fluctuate depending on how busy we are at the time).

Need boiler advice? We're at hand to help!

For more boiler advice

0333 2343 247

Our customer reviews

Simon Chan

Reviews.io

Have come round to do my service. Peter the engineer was very good and cleaned around the boiler unit as it has not been serviced for ages and was very dusty. Boiler passed service I am very happy and I will recommend to my children as they need boiler service too!

Li Xing

Reviews.io

Installed new thermostat and bled radiators overall good service and response

Anonymous

Reviews.io

Quick response time only 2 hours!

Arthur

Reviews.io

Boiler breakdown complete in 3 hours! Was only low pressure in the end but I am impressed with the level of service! All costs included in the contract!

Brian Ash

Reviews.io

Your engineer Gary arrived at the stated time and quickly found the problem with my broken boiler. He was very careful in the manner in which he approached the task, left no mess and had completed the task within 60 minutes - fantastic.

Sergei B

Reviews.io

This company operates differently to others and uses their discretion to genuinely help their customers rather than deny claims. Impressive in this money-grabbing era!

Anonymous

Reviews.io

Been with the boiler company for 1 year & so far so good. I was contacted for the yearly service which was conducted very well from a local engineer. Haven’t had an emergency breakdown as of yet

Simon Chan

Reviews.io

Have come round to do my service. Peter the engineer was very good and cleaned around the boiler unit as it has not been serviced for ages and was very dusty. Boiler passed service I am very happy and I will recommend to my children as they need boiler service too!

Li Xing

Reviews.io

Installed new thermostat and bled radiators overall good service and response

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