This policy lays out the import ways in which The Boiler Company handles and processes your personal information. It's important that you read through before using our services.
theboilercompany.com is brought to you by The Boiler Company, which is a trading name of UK Boiler Company LTD. The Boiler Company believe it's important to protect your privacy. So we're committed to giving you a personal service that meets your needs, at the same time as protecting that privacy.
This policy explains how we'll collect information about you and then use it to give you a good service. It also goes into the security measures we take to protect your privacy, and expands on a few things that we won't do.
When we first ask you for your personal information - or when you get a new service or product from us - we'll give you the opportunity to tell us if you don't want to receive information from us about our other products and services. It'll normally be a box to tick on an application form or contract, and you can change your mind at any time.
(a). We may use your information to:
(b). We may also monitor and record any communications we have with you, like phone conversations and emails. This is just to make sure we're providing you with a good service and meeting our regulatory and legal responsibilities.
(a). We'll use the contact information you've given us when we need to get in touch. So we might email you, give you a ring, send a text or use another form of electronic communication. We might even visit you in person.
(b). If we're getting in touch to tell you about offers, we'll try and use your preferred contact method. We can stop sending you these offers at any time though, you just have to contact us and give us your account details.
(a). We may allow other people and organisations to use your information. Why?
(b). Occasionally, the other people or organisations we pass your information to might be outside of the European Economic Area (EEA). Because of that, we may pass your information to countries that have different standards and laws about protecting personal information.
(c). If we suspect someone has committed fraud we'll note it in our account records and may share the information with Ofgem, or anyone else who needs to know.
(d). If we think that you (or anyone in your household) might need extra care (because of age, health, disability or financial circumstances, for example), we may record this in our records. We'll use this information if things go wrong in the future, and might share it with support organisations like social services, charities, or healthcare organisations. We'll pass on your information to them if we think you (or someone else in your home) needs help.
(e). We may pass your information on to organisations that supervise the industry, like GasSafe and the Electrical Contractors Association (ECA). This includes your address, postcode, and information about your gas appliances, flue, hot water cylinder, system controls, electrical installations, repair and removals. These organisations may then pass this information on to local authorities to meet building regulations. Or they might contact you to inspect your appliances or systems, recall faulty products, carry out audits or for health and safety reasons.
(a). If you give us sensitive information about yourself or other people (like health details or details of any criminal convictions) you agree - and confirm the person the information is about has agreed - that we can use this information in the ways set out in this document.
(a). The Boiler Company, 71-75 Shelton Street, London, WC2H 9JQ or email us at firstname.lastname@example.org
(a). We have strict security measures to protect your personal information. This includes following our security procedures (like checking your identity when you call us) and encrypting all the data on our websites.
(a). If you talk to us over the internet, we may occasionally email you about our services and products - unless you said you'd prefer us not to when you first gave us personal information through our website. If you don't want us to send you these emails anymore, send us an email (to the address below) to let us know.
(b). Remember that communications over the internet like emails and webmails (messages sent through a website) aren't secure unless you've encrypted them. These kinds of messages may go through a number of countries before they are delivered. That's just the nature of the internet, so we can't accept responsibility for any unauthorised access or loss of personal information if it's beyond our control.
(a). We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can improve things like layout, function and design.
(b). What is a cookie?
(c). How do I stop using cookies?
(a). This website has links to other sites and recommended suppliers. We're not responsible for the privacy practices of those sites. This policy only applies to what's on the The Boiler Company website.
We may amend this policy from time to time. When that happens, we'll publish the amended version on our website. But you can email or write to us to ask for a physical copy.