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Here are our most asked questions
- Who carries out the work?
All of our work is carried out by our handpicked network of qualified Gas Safe registered engineers.
- How quickly can you arrange my annual boiler service?
Once you have requested your service, we guarantee to complete the work within 30 days. We will provide you with your appointment slot as soon as possible.
- Is there an age limit on the boilers you will service?
We pride ourselves in servicing boilers of every age. There is no upper or lower age limit restriction to the boilers we service.
- Do you only service boilers that run on natural gas?
We only service boilers fueled by natural gas or LPG (liquid petroleum gas).
- Are you VAT registered?
We are a VAT registered company, so all prices stated are inclusive of VAT unless otherwise specified. Our VAT number is 218 5122 29.
- What if I am unhappy with the service I have received?
We recommend that if you have any reservations regarding any of the services you have received you should contact us immediately by telephone, post or email. We aim to resolve the majority of discrepancies over the telephone within 7 working days.
- What do I do if my boiler breaks down?
In the event of a breakdown, please give us a call on our 24-hour number so we can arrange an engineer to attend. If you are an existing customer, you can log into the “My Account” section of our website and report your fault there.
- How do I arrange my service?
When you are ready to book your annual service, please give us a call so we can provide you with an appointment. If you are an existing customer, you can log into the “My Account” section of our website and request your service there.
- What locations do you service?
As a nationwide company, we service the whole of the UK.