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Emergency Boiler and Plumbing Advice

Emergency advice

Gas leak

If you think you have a gas leak, you MUST call the National Gas Emergency Service on 0800 111 999. They will attend your property and isolate the leak for you.

Staying safe

  1. Turn off your gas supply at the meter
  2. Open all your doors and windows
  3. Do not smoke or light a match
  4. Make sure any naked flames are put out or switched off
  5. Avoid using electrical switches & appliances
Water leak

A burst water pipe can be a serious emergency, and it is essential you act quickly to minimise damage. It is recommended you familiarise yourself with this guide.

  1. Turn off the water supply – turn off the main stop tap valve (usually found under the sink, under-stairs cupboard or garage) and drain the water system by turning on all the taps
  2. Switch off your central heating – once your boiler has shut down turn off all electricity at the fuse board
  3. Collect water – to prevent the spread of water and further damage building materials place a bucket under the leak to catch the water
  4. Call a plumber – you will need a qualified professional to attend your property to instruct you further

Need Boiler advice?
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For more boiler advice
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Need Plumbing advice?
Don’t worry, we’re at hand to help!

For more plumbing advice
0333 2343 247

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